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Room 201, No.6 Plant, Longyingfa Industrial Park, No. 11 Dawo 2nd Road, Longtian Street, Pingshan District, Shenzhen, Guangdong 518118, China
Frequently Asked Question!
We typically process and dispatch orders within 1-2 business days. Once shipped, delivery usually takes between 5 to 15 business days, depending on your destination. You will receive a confirmation email with a tracking number as soon as your package leaves our warehouse.
We offer a 30-day money-back guarantee for unused items returned in their original packaging. For our technical instruments, such as multimeters and lab equipment, we provide a 6 to 12-month warranty covering manufacturing defects. If you encounter any quality issues, please reach out to our support team for an evaluation.
Digital versions of our user manuals are generally available for download directly from the product description or “Specifications” section on the product page. If you require a specific calibration certificate (e.g., for ISO8655-compliant pipettes), please contact us with your order number, and we will email you the PDF.
If you need to change your information or cancel an order, please contact us within 12 hours of placement. Once an order has entered the shipping process, we are unable to intercept the package or modify the delivery details.
Yes! We welcome inquiries from laboratories, distributors, and industrial partners. We offer competitive tiered pricing for volume orders and professional OEM customization for products like specific gravity cups and cryovials. Please use the contact form to provide your specific requirements and quantities.
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment data. We accept all major credit cards and secure payment gateways like PayPal, ensuring that every transaction is processed in a fully secured environment.